Dark Water Panic App monthly Subscription

Whether you are out hiking, cycling, running, fishing, horse-riding, farming, shopping or spending the day outside with your friends or family, the Dark Water Panic App and or Panic Button will help you to stay protected.

Benefits of the Dark Water Panic App and Panic Button

• No need to dial a number or look-up a contact. With the press of a button, you are called. You do not need to find a number or look up a contact to get assistance.
• Rapid response. With smart technology, Dark Water Panic sends a direct notification of your GPS coordinates to the closest Armed Response vehicle in your area, expediting your call for help and limiting the need for human intervention.
• No need to answer your phone.  Answering your phone in an emergency can be tricky, so if we can’t reach you we will send Armed Response to your GPS location.
• Mobile response. With Dark Water Panic you are not limited to getting help in your home. Dark Water Panic will send the nearest response vehicle to your location.
• Access to South Africa’s largest Armed Response network. Faster response times from vetted Armed Response organisations.

How does the Dark Water Panic App or Panic Button work in an emergency? 

Whether you press the initiate the panic through the app or through your button, an alert is sent to our Control Room. A Controller will call you back, within seconds, to confirm your emergency.

They will send you the emergency assistance that you need, depending on the type of emergency that you have. At the same time as the Dark Water Control receives an alert, an Armed Response vehicle is dispatched and will be on their way to your GPS location.  Armed Responders are only told to stand down if it is confirmed that they are not needed for the emergency.

You need to provide a password to cancel your request for emergency response, and if this password is incorrect, response will be despatched.

Response times:

The response time may vary according to these factors:

• The location of the incident
• The time of day
• The categorisation of the incident

Dark Water Panic Coverage

See our coverage map (link to) for areas covered in terms of the network of responders.

What does it cost you if an armed response vehicle is sent to attend to your emergency?

Nothing – there are no hidden costs

What if Armed Response is not available in my town?

Dark Water Panic makes use of a network of responders and if there is no armed response in your area, we will still contact the SAPS (if we are unable to find a responder close to you) and we will despatch an ambulance to you if it is a medical emergency.

Do I still need home security if I have the Dark Water Panic App and or Button? 

We would advise you to have both. When Armed Responders are despatched according to  your request for assistance, they go to the GPS coordinates of where the alert came from (i.e. the GPS coordinates of your phone or your button). They will not be able to go to your house if you are not there. We therefore suggest that you get both the Dark Water Panic, and an alarm system linked to Armed Response in your home so that your valuables are protected when you are out.

Other important things to remember:

• Keep your panic button out of range of little hands – whilst we love them, we need to ensure that our responders are available to deal with the real emergencies
• Ensure that your panic button is charged. You will receive an sms alert when the battery reaches 20% and another sms when the battery reaches 5%. To test whether your panic button is good to go – press it down for half a second and if it flashes an amber colour, you know your panic button does not need charging immediately. If it flashes a green colour, you need to put it on charge.
• A maximum of 4 false alarms are allowed per annum, after which, charges will apply