The Dark Water Panic Button is the ultimate response to your emergency needs. The Button is linked to your Dark Water Panic app (monthly subscription required), meaning that you don’t need your phone to feel secure.
No phone needed in range to initiate a panic
Ideal for people on the move; running, cycling, fishing, hiking and more
Small, rugged and inconspicuous
Full SA coverage in your pocket, anytime, anywhere
24/7/365 Emergency Response Call Centre
Minimum 10-day battery life
PLEASE NOTE: You still need the Dark Water Panic App monthly Subscription (R49 p.m.).
The Dark Water Panic Button is the ultimate response to your emergency needs. The Button is linked to your Dark Water Panic app (monthly subscription required), meaning that you don’t need your phone to feel secure.
No phone needed in range to initiate a panic
Ideal for people on the move; running, cycling, fishing, hiking and more
Small, rugged and inconspicuous (57mm x 40mm x 16mm)
Full SA coverage in your pocket, anytime, anywhere
The button is charged and the sim is already inserted.
Step 1
To power the button on and connect to the network, hold the button in for 15 seconds until you see the LED flash multiple colours. It will take up to 3 minutes to register the device on the network. Once complete, the flashing red LED will stop.
Step 2
Download the Dark Water Panic app from the App Store or Google Play Store.
Step 3
Enter your mobile number and your OTP. The system will pick up your details from when you registered via www.darkwater.co.za
Step 4
Go to “Device” in the Dark Water Panic app and scan the QR code on the outside of your packaging. Alternatively you can manually enter the number attached to your QR code.
The app will confirm that your panic button is now linked to the Dark Water Armed Response Centre.
You are NOW LIVE
MANDATORY: Please make sure you test the button before use. Activate a test PANIC using the following steps.
Hold the button for 3 – 4 seconds
The LED will flash 3 colours which means that a PANIC has been activated. You may now release the button.
You will get a call from the response centre within a few seconds. (If you don’t answer the call, they will dispatch an Armed Response vehicle to the location of the button.)
How to Transmit a PANIC
Hold the button for 2-5 seconds.The AMBER and GREEN LED will flash indicating that a PANIC message has been sent to the Dark Water Armed Response Centre.
A message will be sent repeatedly giving a location update every 5 minutes for up to an hour or until the Response Centre cancels the call. IMPORTANT NOTE: The button allows for only one PANIC to be transmitted every 5 minutes. Repeatedly activating a PANIC is not necessary.
Power Management
The button battery will last a minimum of 10 days on a full charge.
You will receive an SMS to alert you when the battery reaches 20%.
You will receive a further SMS once per day to alert you that the battery is low.
If the button starts to beep and the red light is flashing, the battery is at 5% and needs to be recharged urgently.
To charge the button, connect the micro USB cable to the USB port underneath the rubber flap on the side of the button.
Indicators
A half-second press of the button will cause the LED to flash. A quick green flash means that the button has a charge, but the button is turned off. A quick amber flash means that the button has power and is registered on the network.
To turn the button ON, hold it down for 15 seconds until the LED flashes multiple colours.
To turn the button OFF, hold down for 15 seconds. Note: The LED will flash multiple colours after 3 seconds and again at 15 seconds. Once the flashing at 15 seconds begins, let go of the button and the device will turn off.
Important
Please note that upon arrival of the armed response team, they will be looking to assist the registered subscriber of the Dark Water Panic app. If a dependent (e.g. family member / child carer) uses the button they will be located via the GPS signal but will not be able to be physically identified by the armed response team.
Warranty
The warranty period on your Dark Water Panic Button is 12 months from date of purchase.
The warranty does not cover damage as a result of use beyond what the product is designed for, damage due to any physical damage (including accidental, liquid or fire damage), loss, theft or any kind of unauthorised repair.
The charging cable and lanyard accessories are not covered under the warranty.
Should you experience any issues with your Dark Water Panic Button, please contact the Tech Support Line on 083 123 6070.
Returns Policy
7-Day Return Policy
We will gladly issue a credit for your panic button within 7 days of purchase, subject to the following conditions:
All returned items must be in a new, saleable condition, in their original box, and must include all packing material, manuals and all accessories.
The original invoice must be presented with the return of the item. A refund will only be processed in the same form of currency/tender. For example, if the item was purchased with a credit card, we will issue a credit to that same card.
We will not refund items that have been used and/or show any signs of use or wear and tear.
Defective items may be repaired / refunded at our discretion for the same model or manufacturer’s equivalent model.
All products returned more than 7 days after purchase will be subject to the manufacturer’s warranty and guarantee process, and will incur a 10% handling fee.
Dark Water Ops reserves the right to refuse the return or to charge a restocking fee of not less than 10%. The return is done so at the expense of the customer, who will cover all courier fees involved.
Out of Box Failure
Out of Box Failure occurs if an item does not work at the time of purchase or within the first 7 days of ownership (including weekends and public holidays). The faulty unit/s must be returned to us immediately for assessment, and only then will a replacement be considered. Replacing Out of Box Failure products is solely at the discretion of Dark Water Ops. It is imperative that the device is in its original condition (any scratches, marks or dents will invalidate the Out of Box Failure guarantee). Please ensure all paperwork, packaging (all papers, manuals, stickers, etc) and accessories are returned with the unit.
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